Privacy Policy

Effective Date: 2/14/2025

This privacy policy applies to www.rushmypassport.ca owned and operated by Expedited Travel Canada, Inc. This privacy policy describes how Expedited Travel collects and uses the personal information you provide on our web site: www.rushmypassport.ca. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@rushmypassport.com.  If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Expedited Travel is committed to protecting your privacy. We take the trust of our customers and site visitors place in us very seriously.  To process your order, we need to know some standard information such as your name, e-mail address, mailing address, date of birth, credit card number and telephone number.

Our users also can submit a third party’s personal information. This only occurs in the instance that a user submits their child’s personal information to register them for our passport service- this information would include name, age and address. The information our user submits will be used only for the purpose for which it is collected and will not be used for any other reason. It is our Privacy Policy that this information shall remain private and confidential. If you wish to remove this third-party information you can contact us at info@rushmypassport.com.  Accordingly, the personal information you provide is stored in a secure location and is accessible only by designated staff.  We employ the use of SSL encryption when transmitting your sensitive financial information and employ industry accepted standards in protecting your information.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.  If you have any questions about security on our Web site, you can contact us at info@rushmypassport.com.

Your personal information is used only for the purposes for which you provide the information. We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell your personal information to third parties. Your personal information is used only for the purposes for which you provide the information, with the following limitation:

1. Agents: We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for services. We also employ the services of a third-party agent in hosting our chat feature.  These companies do not retain, share, store or use personally identifiable information for any other purposes.
2. Service Providers: We use other third parties such as government agencies and consulates to the country of choice to provide passport and visa services on the Sites. We will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personal identifiable information for any other purpose. When you submit an order, your information is encrypted with secure server software to protect the information from unauthorized access. We will not sell, rent or trade any personal information we collect from you on our web site unless as otherwise disclosed in this privacy statement.
3. Service Updates: It is our policy to keep you informed for the duration of your order; we will notify you via e-mail and telephone of the status of your order. If you would rather not receive any updates from us, please send a request to be removed from our e-mail update list to: info@rushmypassport.com
4. Cookies and Other Tracking Technologies: Expedited Travel and its partners use cookies or similar technologies to analyze trends, administer the website, track user’s^™ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
5. Behavioral Targeting/ Re-Targeting: We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies or similar technologies to gather information about your activities on this site and other sites in order to provide you with advertising based upon your browsing activities and interests. To opt out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
   • Digital Advertising Alliance (DAA)’s self-regulatory opt-out pageand mobile application-based “AppChoices” download page
   • uropean Interactive Digital Advertising Alliance (EDAA)’s consumer opt-out page
   • Network Advertising Initiative (NAI)’s self-regulatory opt-out page

   Please note this does not opt you out of being served ads. You will continue to receive generic ads.

6. Order Processing: When sending personal data with credit card information over the Internet to Rushmypassport.ca, customers should feel secure in the knowledge that this data is protected by encryption over a “Secure Socket Layer (SSL)” technology, which ensures safe transmission.
7. Legal disclaimer: In certain situations, Expedited Travel may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.  We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, bankruptcy proceedings or legal process served on our Web site.
8. Changes in this Privacy Statement: If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
9. Business Transitions: In the event Expedited Travel goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.Contacting the Website: If you have any questions about this Privacy Policy, the practices or dealings with the Sites, you can contact our Customer Service at info@rushmypassport.com. You may also use this email address to update or delete any personal information (including third party information) you may have already submitted to the website. Upon request Expedited Travel will also provide you with information about whether we hold any of your personal information. We will respond to your request within a reasonable timeframe.
10. Data Retention: We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
11. Links to 3^rd Party Sites: Our Site includes links to other Web sites whose privacy practices may differ from those of Expedited Travel. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
12. Blog/ Forum: Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access it. To request removal of your personal information from our blog or community forum, contact us at info@rushmypassport.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
13. Testimonials: We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@rushmypassport.com.
14. Social Media Widgets: Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
15. Collection of Personal Information: The following location information may be collected including places visited; precise geolocation (lat./long. level identification, versus broader IP address-level location), where a user self-checks in, location-related app-based permissions, and surveillance images.
16. Right to Access Specific Information and Data Portability Right: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about you (also called a data portability request).
    • If we disclosed your personal information for a business purpose, the business purpose for which personal information was disclosed, and the personal information categories that each category of recipient obtained.
17. Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.Exercising Your Rights:  To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
    • Calling us at (833) 436-7065
    • Sending us an e-mail at support@expeditedtravel.com 

Expedited Travel Canada Inc.

333 Bay Street, Suite 2400

Toronto, ON M5H 2T6

info@rushmypassport.com